Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tested it in a local installation but everything seems fine here as you can see in my screencast: https://i.rankmath.com/JselkZ
Just to be sure, are you using the last Rank Math version?
Looking forward to helping you. Thank you.
Your screencast is exactly what I’m talking about, yet mine is missing the trailing slash. Yes, I’m up to date using the latest version.
Hi Dan,
Could you please head over to WP > Settings > Permalinks?
You might be missing a starting slash in the permalinks settings.
If you aren’t sure, you can share a screenshot of that settings page so we can guide you better.
Thank you.
The permalink setting (https://sitename.com/sample-post/) is selected. I saved settings without making any changes to refresh the permalinks, but the problem still persists.
Hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Dan,
We see the issue.
So sorry about this.
We are working on a an update and will have a fix ASAP.
Please note that the issue is only in the preview. The Actual URLs are working fine and you can confirm that.
Thank you.
Hi Dan,
Thanks for the reply.
Please let us know if we can help in another issue 🙂
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
