Edit product page unable to click on whole page

#448261
  • Resolved lynex

    3 years, 3 months ago

    Rank Math free

    Activate RankMath cause edit product page unable to click the entire page, after that the page will become page unresponsive. The plugin version is 1.0.96. May I know how to solve this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas

    3 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.`

    Please check if PHP values are not too low to handle the processes.

    You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server

    If the values are low, please contact your web host and ask them to set the following values:

    PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

    Let us know how it goes.

    Looking forward to helping you.

    lynex

    3 years, 3 months ago

    Rank Math free

    okay thanks, I will contact them to upgrade memory limit. Please don’t close the ticket, if upgrade memory limit useless I will update here

    Nigel

    3 years, 3 months ago

    Rank Math business

    Hello,

    We’ll keep the ticket open for you and will be happy to help if you need further assistance. Please let us know how it goes with you host.

    Thank you.

    lynex

    3 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    lynex

    3 years, 3 months ago

    Rank Math free

    Hi,

    I have been increase those PHP values and update to version 1.0.97 but still not work for me.

    Reinelle

    3 years, 3 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Edit product page unable to click on whole page’ is closed to new replies.