Duplicate field “FAQPage”

#448021
Viewing 12 replies - 1 through 12 (of 12 total)
  • Reinelle

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your site, and it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Meanwhile, please note that the FAQ Block/Accordion automatically adds the FAQ Schema, so you won’t need to add the FAQ manually or enable the Schema from Elementor.

    accordion

    You can enable option number 2 only from the screenshot to fix the duplicate field issue. Here’s a link for more information:
    https://rankmath.com/kb/faq-schema-elementor/#num-2-4-enable-the-option-to-add-faq-schema-markup

    Looking forward to helping you.

    Thank you.

    Admin Scorebet

    3 years, 3 months ago

    Rank Math free

    i not use elementor
    i use generateblocks

    https://prnt.sc/bDYXdeHCCEbX

    Anas

    3 years, 3 months ago

    Rank Math business

    Hello,

    I checked the page source, there are two FAQ Schemas added to the page.
    faqs

    All the Schema from our plugin goes inside a script tag with the class rank-math-schema.

    Please check if you are using any other plugin to add the Schema and disable the other FAQ Schema.

    Hope that helps.

    Looking forward to helping you.

    Admin Scorebet

    3 years, 3 months ago

    Rank Math free

    i not use any other plugin
    if want i send username and password and check my

    Jeremy

    3 years, 3 months ago

    Hello,

    Sure, we would gladly check this one over your admin dashboard.

    Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Admin Scorebet

    3 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Md. Sakib Khandaker

    3 years, 3 months ago

    Rank Math agency

    Hello,

    I noticed you are not currently using Elementor after going through the troubleshooting process. However, still the schema in the source code is coming from Elementor’s “accordion widget”.

    In this situation, I would like to advise you to contact Elementor as the schema is still visible in the header of your site even after deactivating the plugin.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Admin Scorebet

    3 years, 3 months ago

    Rank Math free

    i delete elementor
    i not use
    pls fix now

    Jeremy

    3 years, 3 months ago

    Hello,

    I would like to troubleshoot this further by following this guide, however, the troubleshooting mode doesn’t seem to be working as I can’t enable back plugins to test the issue. Please refer to my video screencast in the sensitive data section.

    Is it possible for you to create a staging website for us to deeply debug the issue without worrying about breaking your live site? If so, please create one, replicate the issue there and share the admin login here so we can further determine what’s causing this issue.

    Looking forward to helping you.

    Admin Scorebet

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Admin Scorebet

    3 years, 2 months ago

    Rank Math free

    https://test.scorebet24.com

    i clone website

    Jeremy

    3 years, 2 months ago

    Hello,

    Thank you for providing the clone website for us.

    After a couple of troubleshooting, I noticed that the plugin “Ultimate Addons for Beaver Builder” is actually adding the duplicate FAQPage schema.

    I suggest checking this with them and see if they are able to remove the duplicate schema via their plugin settings.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Duplicate field “FAQPage”’ is closed to new replies.