Json error when updating listing item made with JetEngine

#445784
  • Resolved Anonymous

    3 years, 3 months ago

    Rank Math free

    Hi,

    I’m getting a “Updating failed. The response is not a valid JSON response.” error when trying to update a listing item, see https://ibb.co/5YMnZwH

    I went through the guides on the matter of this error and JetEngine in general but none of those things fixed the error.

    The listing item does save and show up, which is kind of confusing. I’m hoping you may know. I’m on a http subdomain, could that be part of the problem? I have my site address set to http in the general settings.

    Best regards,
    Erik

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    If your site is using an SSL certificate, this error might occur if there’s a mixed content where both HTTP and HTTPS are served.

    In this case, please follow the steps in this link and for more troubleshooting steps:
    https://rankmath.com/blog/fix-invalid-json-error/#url-settings

    Also, please note that you may need to take a backup of your site so that if something goes wrong, you can undo all the changes and restore your site to the previous state.

    Let us know how this goes.

    Thank you.

    Anonymous

    3 years, 2 months ago

    Rank Math free

    Hi,

    Thank you for your response. Now that the main domain has an active SSL certificate the error is gone.

    Reinelle

    3 years, 2 months ago

    Hello,

    Thank you for the update.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Json error when updating listing item made with JetEngine’ is closed to new replies.