Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the URL you’ve shared, and the image you’re using for og:image property has a size of over 600kb.
Please try reducing the image’s file size to 300kb or less, as the size of 300kb maximum is supported by WhatsApp.
Also, please ensure that the image file format you are uploading is only between jpeg, gif, or png, and the image resolution is as close as 1200 x 630 pixels as per Opengraph Standards.
Once done, clear your website’s cache and check again.
I hope that helps.
Thank you.
Good evening and thanks for the reply,
unfortunately it still does not go.
I replaced the cover image with one of the specified specifications (1200×630 and 200kb) but the preview image does not appear.
Thank you
Hello,
I’ve again checked the URL you shared before, and it seems like your og:image property hasn’t been updated yet. It has the same size and resolution of the image.
Please clear your website’s cache if you have already updated the image.
Meanwhile, could you please confirm if you’re using Gzip compression on your site?
https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-6-gzip-compression
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
