Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please head over to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again with your Rank Math account.
Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.
hello , does not help for some reason when i am logged on to the account it still states it being free i ordered the business option paypal account used was s****@w**************.
i think its to do with my rankmath account ?
Hello,
The purchased AI credits have been applied to the account with the email address s****@w**************.
However, there’s no Business plan purchase on this email address. Can you please search and forward a receipt from FastSpring.com so we can locate your Business subscription?
We are looking forward to helping you.
that is correct s****@w************** as i had to log on to my paypal with that address it needs to be applied to i***@n********************
16:17
Purchase from
FastSpring
Completed
-$118.80 USD
$0.00
-$118.80
16:17 i
Currency Conversion (credit) to
PayPal
Completed
$118.80 USD
$0.00
$118.80
16:17 i
Currency Conversion (debit) from
PayPal
Completed
-£107.68 GBP
£0.00
-£107.68
16:17
Temporary Hold
PayPal
Removed
£107.68 GBP
£0.00
£107.68
16:17
Temporary Hold
PayPal
Payment placed
-£107.68 GBP
£0.00
-£107.68
16:17
Authorisation To
FastSpring
Completed
-$118.80 USD
$0.00
-$118.80
anything else is required
Hello,
We have transferred the credits you purchased to this account. And the details you have shared are for the Content AI credits not for the Business subscription. You can follow the steps mentioned by my colleague here to start using the credits on your site: https://support.rankmath.com/ticket/recently-purchased-credit/?view=all#post-443938
Hope this helps. Let us know if you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
