Preimum version not showing up in account

#443357
  • Resolved Canna Clear

    3 years, 6 months ago

    Rank Math free
    Content AI Starter

    Hello, I just purchased the premium version of the plugin but I cannot see it under my downloads.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Your profile badge is already changed to PRO.

    You can check the subscription details here:
    https://rankmath.com/my-account/subscriptions/

    Please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    I hope this helps.

    Don’t hesitate to get in touch if you have any other questions.

    Canna Clear

    3 years, 6 months ago

    Rank Math free
    Content AI Starter

    I see that that issue is resolved now, awesome. I still have another problem however. When I go to connect the plugin, it still says that my account is on the free version. I’ve tried disconnected and reconnecting multiple times. I am using my google account to login. The email is c************@g******** and the website is http://www.cannaclear.com if that helps. Thanks.

    Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I can check in your account that the connected website has no www in the URL while the one you shared here has one.

    When you go into WordPress Dashboard > Settings > General, do the “WordPress Address” and “Site Address” have the same setup? Meaning both URLs have the same exact value. They should be matching and not have a mismatch.

    After addressing that, please try reconnecting your Rank Math account again.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    <span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Preimum version not showing up in account’ is closed to new replies.