Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if you’re referring to your vendor’s page?
If so, since those pages don’t have an ID associated with them and are not even included in the wp_posts database table, we have no way to hook Rank Math into them and provide you the options to control the SEO of those pages.
You can enable Dokan’s Store SEO settings to set the meta tags for the vendor pages. https://wedevs.com/docs/dokan/vendor-dashboard/settings/store-seo/
I hope that helps.
Thank you.
Hi Reinelle, I’m referring a simple post, in our site blog. In the past, we can edit our posts, and there was a Rank Math meta box on right top side of block editor page, for optimizing SEO writing. Now, this box only appears if we disable Dokan Pro plugin.
Important: If we keep only Dokan Lite, this meta box appears. This issue is just with Dokan Pro.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The access that you shared is limited.
Please provide admin-level access so we can check further.
We look forward to helping you.
Now this user has admin-level access. You can use same user I informed before. I’m sorry for the inconvenience.
Hello,
We have received a similar issue from one of our users that when deactivating the Dokan PRO plugin, the issue goes away.
The development team from Dokan has already been informed about this conflict. I would suggest checking this with them as well so they can help you fix the issue.
We are looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
