pay but not get pro

#442599
  • Resolved zxz1054855541
    Rank Math free

    I had pay the pro by paypal, but I had not get my pro account.
    I see the paypal is waiting FastSpring to process it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math today.

    Usually, when you make the payment via PayPal the initial charge is just an authorization and when our payment provider (FastSpring) verifies the account there will be an additional charge which will withdraw the funds and add the subscription to the account.

    Don’t hesitate to get in touch if you have any other questions.

    ​​​​​​

    But I want to know when I can get my subscription.

    Hello,

    You get the subscription on the account when the checks have been done and the transaction is approved on PayPal.

    You can also get in touch with PayPal and ask them to approve the transaction.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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