conflict with themes

#442148
  • Resolved sybille93

    3 years, 6 months ago

    Rank Math free

    Hi,

    I have a website using latest versions of plugins and themes. My active theme is DIVI and the default Twenty twenty.
    Having issues when trying to save pages or articles : message “not able to save”, Error 500, I went through the debug process with the help of DIVI support.

    Using your method of troubleshooting with Healthchecker, once all plugins off except for one we found out the culprit is MathRank SEO, with both themes, DIVI and default, not able to publish, edit, etc. The message delivered : Uploading failed The response is not a valid JSON response.

    Can you help on the issue that make using Rank Math Plugin problematic ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    sybille93

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    3 years, 6 months ago

    Hello,

    It seems the issue is due to a memory limit issue.

    Please contact your hosting provider and change the PHP values to at least the following configurations:

    Max input time: 150

    After increasing the PHP configuration, check your post/page editor again and see if you are able to save it.

    Looking forward to helping you on this one.

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘conflict with themes’ is closed to new replies.