Issue with plugin activation (Fatal error)

#44151
  • Resolved Jack Sharkey

    4 years, 10 months ago

    Rank Math free

    I am currently getting the following error when trying to active Rank Math (current version of plugin, Version 1.0.42.1):

    Warning: include_once(/srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Hookup.php): failed to open stream: No such file or directory in /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/helper-functions.php on line 44 Warning: include_once(): Failed opening '/srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Hookup.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/helper-functions.php on line 44 Fatal error: Uncaught Error: Class 'CMB2_Hookup' not found in /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-content/plugins/seo-by-rank-math/includes/admin/class-registration.php:205 Stack trace: #0 /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-includes/class-wp-hook.php(286): RankMath\Admin\Registration->render_page('') #1 /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-admin/admin.php(169): do_action('admin_init') #4 {main} thrown in /srv/bindings/f087656885bc431a947ae8e3339665a8/code/wp-content/plugins/seo-by-rank-math/includes/admin/class-registration.php on line 205

    Searching for similar errors in Google, it looks like this error has come up before a number of times and was historically solved by updating to new the newest version (e.g. https://support.rankmath.com/ticket/issue-with-the-activation-fatal-error/), but because we’re already using latest version (1.0.42.1) I’m not sure on best course of action.

    Any help would be greatly appreciate, thanks!!

    • This topic was modified 4 years, 10 months ago by Jack Sharkey. Reason: adding in link to similar error from a few weeks back
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 10 months ago

    Rank Math free

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Yes this issue should be resolved on the latest plugin version.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Jack Sharkey

    4 years, 10 months ago

    Rank Math free

    Thanks so much for the quick response Michael! I’ll definitely make sure to explore the plugin option Monday and get back to you if I find any conflicts or any resolution.

    Also, I highly doubt this is the issue, but thought it would be worth mentioning – I’m going to attempt removing the plugin and then performing a fresh install before activating as well. We installed the plugin at a later version (1.0.41.1) knowing we would be migrating to Rank Math soon, and successfully tested doing so at that version on a Staging environment. However, we just now finally made the decision to actually migrate on Production, and updated the plugin last night through the admin before attempting to migrate. So fingers crossed doing a fresh install and activation at same version immediately will work just like it did on previous version when we tested in our Staging environment.

    • This reply was modified 4 years, 10 months ago by Jack Sharkey. Reason: fixing grammar and providing version number for reference
    Michael Davis

    4 years, 10 months ago

    Rank Math free

    Hello Jack,

    Thank you for contacting Rank Math today.

    Please perform the test and troubleshooting and let us know how it goes.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issue with plugin activation (Fatal error)’ is closed to new replies.