Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
You need to make sure that you didn’t miss any steps from the guide.
If you prefer, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
If everything works out fine, will the FAQ schema just display automatically in the page? Is it in the middle of the page, bottom part?
I have the Rankmath SEO and Rankmath SEO Pro already installed and running. As it is in our staging server, it says that “The plugin is currently not connected with your Rank Math account.” Could this be the reason why it the FAQ schema is not displaying?
Hello,
The FAQ schema should be added as schema json-ld, not on the actual page. You may check your page here to test it and see if the automated schema is applied: https://search.google.com/test/rich-results
You mentioned that you are using the PRO version and it seems you have created this ticket using your Free Rank Math account. Can you please forward the email address you used to purchase the subscription so we can verify it first?
To address the issue, you may need to head over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.