analytics search console no results - Support

Resolved Martina
3 years, 6 months ago

Rank Math free

Hi I am trying to set up Rank Match on my WordPress website. I connect via my Gmail and when I reach analytics and Search Console – Site appears, there’s nothing to choose from and I can’t just fill out my URL either. Reconnecting doesn’t change anything either. I had Yoast SEO before but didn’t import anything and have to set it up anew. Can you help please!

Viewing 5 replies - 1 through 5 (of 5 total)

Reinelle
3 years, 6 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

For initial troubleshooting steps, please follow these steps:

Ensure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).

Also, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.

Another initial troubleshooting is to reconnect your Google account to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

Please ensure you have checked all the required permissions.

Let us know how this goes.

Thank you.

Martina
3 years, 6 months ago

Rank Math free

hi,
as I said in my initial query reconnecting via console doesn’t change anything. I simply cannot choose from a website. Would be great if you could email me, so I can provide screenshots.

Nigel
3 years, 6 months ago

Rank Math business

Hello,

You can share screenshot links using a tool like imgbb.com or share a screencast link using a tool like loom.com.

If I understand correctly, when you connect to Google services, the GSC and GA property settings on your website are blank, as in the screenshot below:

If so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Martina
3 years, 6 months ago

Rank Math free

I don’t feel comfortable doing that publicly. Email me privately to talk this through please. If it doesn’t work, I just go back to Yoast. this is ridiculously complicated.

Miguel
3 years, 6 months ago

Hello,

All our support is handled via these support forums and we have the sensitive data section to share private information between the support team and the user.

We respect if you don’t feel comfortable doing this via our support channels, but when the URL doesn’t appear on the account it’s usually because the permissions have not been given or the correct variation was not verified on GSC.

Don’t hesitate to get in touch if you have any other questions.

RankBot
3 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘analytics search console no results’ is closed to new replies.