permalinks broken

#440394

Resolved Onde
3 years, 6 months ago

Rank Math free

I updated the permalinks settings in wordpress and two pages are broken. I deactivated RankMath and they work again. What do I need to do to continue using RankMath but not have the broken links?

Viewing 6 replies - 1 through 6 (of 6 total)

Jeremy
3 years, 6 months ago

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

Can you please share the affected URL with us so we can further check it on our end?

Looking forward to helping you on this one.

Onde
3 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Onde
3 years, 6 months ago

Rank Math free

I uploaded it to the sensitive data form.

Jeremy
3 years, 6 months ago

Hello,

I tried opening some of the pages of your website and I can’t seem to find the affected one. Can you please share that specific page here so we can further investigate the issue?

Also, please try heading to your WordPress Dashboard > Rank Math > General Settings > Links and disable the option “Strip Category Base”:

See if the issue goes away after disabling it.

Looking forward to helping you.

Onde
3 years, 6 months ago

Rank Math free

You weren’t able to see the broken links because I had deactivated the plugin. However, I reactivated and did what you recommended and it works now. One more question. Is the response time faster with the Pro version?

Jeremy
3 years, 6 months ago

Hello,

I am glad that it resolves the issue.

Yes, we offer 24/7 Priority Support to PRO users.

https://rankmath.com/offer/

Please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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