Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your post sitemap,s and indeed they are showing blank pages.
For initial troubleshooting, please make sure that your sitemap is not getting cached. Please follow these steps:
1. Ensure you’re using the latest version of your plugins/theme including the Rank Math plugin.
2. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
3. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
I hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
So we did that, and the sitemap is already excluded from Wp Rocket
Still the same issue unfortunately, the only one working I have added to the data area – and that one only has around 165 URLs in there.
The other part, when we run these it pretty much takes our site offline by adding a huge overhead of resources. How can we get this working properly?
Hello,
I checked the page source of the sitemap, and it is empty.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
We checked this, and now it’s throwing a Critical Error on the Post Sitemaps, all but the last one generated (which only has a small % of pages).
This is actually working for all other sitemaps, so am struggling to see how it is a plugin issue (which surely would affect the entire sitemap plugin, and not just posts?) – which seems like it could be a bug of some sort in this case. Can you please advise.
To update, this is still not working without any plugins activated, other than Rank Math (using Health Check plugin) – so there is definitely something happening outside of plugins here
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi There,
Updated the details as requested.
thanks
Hello,
We sincerely apologize for the delay in response.
Allow me to share this with our development team. We should get back to you shortly with a solution.
We appreciate your time and patience on this one.
Thank you.
Hello,
I just got word from our dev team.
It looks like your site’s memory is getting exhausted since you have set the “Links Per Sitemap” to 900+. You may need to increase the values of the following:
PHP Memory Limit
Max Input Time
Max Input Variables
For now, we have changed the Links per Sitemap to 200 and it is now working.
Looking forward to helping you on this one.
thanks for that, much appreciated.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
