Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve tried testing the emoji on our test site, but it is saving without any problem. Here’s a screencast for your reference: https://i.rankmath.com/AFqXqx
If adding the emojis directly on your site is not working then you can use the HTML version of the emojis in your title & description. Here is a tool that can help you convert emojis in HTML: https://www.online-toolz.com/tools/unicode-html-entities-convertor.php
I hope that helps.
Thank you.
Dear Reinelle,
yes, that will work… do you have any idea what could be the reason? I did a fresh install of Chrome and deactivated all extensions I have a.s.o.
But as soon I delete a word or add a word (when an emoji is in the snipped) it will not save my changes.
Its a bit frustrating, cause when I would like to make some simple changes or so, I need always the link of the website you’ve forwarded to me and have to do this additional step.
Best regards from germany
Markus
Hello,
We are unable to replicate the issue on our local installation.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to replicate the issue on your site but when I tested adding emoji in a local installation, it is saving the emoji without any problem.
It would seem like your database doesn’t support adding the emojis.
Please talk to your web hosting provider. They might be able to fix this issue with your DB.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Dear Jeremy,
I created a new database and WP/Divi installation on a sub domain.
And its working now. I have installed same plugins as before and its still working. I have no idea through which action or installation in the past the fault with the emojis has happened.
You can close the Ticket and thank you!
Regards from germany
Markus
Hello,
Thank you for the update.
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
