API 403 Error page SEO Analysis

#437264
  • Resolved Brian Hoke

    3 years, 3 months ago

    Rank Math free

    I am receiving this 403 when attempting the Start site-wide SEO Analysis.

    Any help would be appreciated. This is the first time I am running this test.

    Thank you!
    Brian

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jeremy

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for the inconvenience caused.

    It appears your web server is blocking access to our API.

    Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.

    If you are not sure, please ask your web hosting provider to do it for you.

    Once done, re-run the SEO Analysis once again.

    I hope this helps.

    We look forward to helping you.

    Brian Hoke

    3 years, 3 months ago

    Rank Math free

    I contacted Bluehost and they completed the above, but I am still getting the 403 error. Thoughts?

    Reinelle

    3 years, 3 months ago

    Hello,

    Could you please share your website URL so we can check as well? You can also check this link for more troubleshooting steps:
    https://rankmath.com/kb/api-http-400-error/

    Meanwhile, head over to Rank Math > Status & Tools > Database Tools > and click the Clear SEO Analysis and Remove Transients buttons to flush the SEO Analysis cache

    Flush

    Once done, clear your website and any server-level caching on your site before doing the Sitewide analysis again.

    Let us know how this goes.

    Thank you.

    Brian Hoke

    3 years, 3 months ago

    Rank Math free

    hokewebsolutions.com is my URL

    When I selected Clear SEO Analysis and Remove Transients buttons I received an error.

    Brian Hoke

    3 years, 3 months ago

    Rank Math free

    quick update I was able to do the suggested steps (cashe clearing), but I continue to receive the 403 error

    Anas

    3 years, 3 months ago

    Rank Math business

    Hello,

    As 403 is a Forbidden error, it seems like your server is still blocking Rank Math plugin to connect to our server and perform the SEO Analysis.

    As your web host has already whitelisted the IP and User agent, please ask them to clear the server’s cache and then re-run the SEO Analysis.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘API 403 Error page SEO Analysis’ is closed to new replies.