Rank Math SEO is not working: please help

#436888
  • Resolved Edilaine

    3 years, 3 months ago

    Rank Math free

    I have been posting new blog posts on wordpress. I optimize them with Rank Math. However, when saving the updates, it appears that the settings were not saved.

    Example: I make all the adjustments and optimizations, I leave everything green and with a good SEO score, but when I update the page, everything I put disappears, as shown in the screenshot below.

    Can you guys help me undertand why that is?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anas

    3 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like you forgot to share the screenshot. You can share screenshots using https://imgbb.com/

    However, to fix the issue, please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Edilaine

    3 years, 3 months ago

    Rank Math free

    I sent you the screenshot

    Edilaine

    3 years, 3 months ago

    Rank Math free

    The website is https://managergram.com/

    Reinelle

    3 years, 3 months ago

    Hello,

    I’ve checked your site, but it seems that you’re using the Rank Math PRO. However, the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math SEO is not working: please help’ is closed to new replies.