Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Please share your email id? where do I forward the invoice?
Hello,
You can forward the invoice to this email address s******@r***********.
Meanwhile, I’ve checked your account, and it seems that it is already upgraded to Rank Math PRO. You’ll also notice that the PRO badge is already showing on your account details.
You can now download the Rank Math PRO plugin from your account’s dashboard. Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
If the Rank Math PRO plugin is still missing, please clear your browser’s cache or try using a different internet browser.
Let us know how this goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
