rankmath setup wizard not working

#435711
  • Resolved Katie Gadsby

    3 years, 4 months ago

    Rank Math free

    I downloaded rankmath to wordpress and the set up wizard button isn’t triggering. It’s also not coming upon the left hand side and if I type in the direct link using my domain it says I don’t have permission to access the page. I have paid for pro under email j*******@n****************

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please follow the steps in this link:
    https://rankmath.com/kb/sorry-you-are-not-allowed-to-access-this-page/

    Let us know how this goes.

    Thank you.

    Katie Gadsby

    3 years, 3 months ago

    Rank Math free

    Hi I’ve followed the steps, couldn’t check access as it’s not showing in the side bar but I uninstalled and reinstalled and it’s still not showing set up wizard.

    Katie Gadsby

    3 years, 3 months ago

    Rank Math free

    Hi I’ve followed the steps, couldn’t check access as it’s still not showing in the side bar but I uninstalled and reinstalled and it’s still not showing set up wizard.

    Reinelle

    3 years, 3 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘rankmath setup wizard not working’ is closed to new replies.