Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please check your browser console for script errors when you save your posts.
If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how that goes. Looking forward to helping you.
Thanks for your reply, there is no message on the browser and I’ve followed all of the instructions on the link provided, I’d found it while awaiting your reply, and it hasn’t fixed the problem
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The route used to save the metadata is returning a 403 error, meaning that is getting blocked by either your firewall or server configuration rules.
We recommend that you go through this tutorial and whitelist the routes mentioned there: https://rankmath.com/kb/meta-data-not-saving/#firewall
Don’t hesitate to get in touch if you have any other questions.
I’ve made all of the changes recommended in the article you have provided a link to and it’s still not working.
Can you please provide a way forward?
Hello,
Do you have a server-level firewall in your hosting or any security service that may block our API route? If you are not sure, you may check this one with your hosting provider.
If the issue persists, do let us know and we will further help you debug the issue.
Looking forward to helping you on this one.
Ok, it was a server side issue with digital pacific, which they have now rectified.
Thank you so much for your help.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
