Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Thank you for the fast response Jeremy. I have followed this instructions on the video and when I use the troubleshooting mode and have Elementor and ELememtor Proc activated I find I am able to edit the page as per usual. So I assume this means there is an issue with Rankmath and Hello Theme. Can you please tell me if/how this can be resolved? Thanks so much.
Hello,
We might need to take a closer look at the settings.
Please share the login details by following the instructions in the previous reply.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There seems to be an issue with Rank Math’s API route so we would like to further troubleshoot the issue.
Can you please provide your FTP login in the sensitive data section as well?
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks Jeremy, I have updated the sensitive info section with the login details.
Hello,
I tried accessing the siteground dashboard and it asks me to authenticate again since I am in a different location. Can you please verify?
To initially troubleshoot the issue, please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
If the issue persists, please try re-installing the Rank Math plugin. This won’t delete all your data.
Let us know how that goes. Looking forward to helping you.
I think I need to be at the computer to verify. Are you available now?
I have tried to follow the instructions to edit .htaccess but when I goto Elementor and goto Rankmath>General Settings>Edit .htaccess the message I get is a red line followed by .htaccess file is not writable. Then in grey below that it says
# SGS XMLRPC Disable Service
<Files xmlrpc.php>
order deny,allow
deny from all
</Files>
# SGS XMLRPC Disable Service END
I have Rankmath set to advanced settings.
I am feeling a bit lost, sorry.
Hello,
I checked and figured out that the issue is being caused by the Helpie FAQ plugin. If you disable the Helpie FAQ plugin, the Elementor editor works fine with Rank Math. Please get in touch with the support of Helpie FAQ and ask them to look into the issue.
Let us know how that goes. Looking forward to helping you.
I deactivated and deleted the Helpie FAQ plugin, but the issue still persists. When I open a page to edit I cannot do so and it asks me to enable safe mode. Sorry! That wasn’t the solution. 🙁
Hello,
There is a conflict between the WP Social Ninja plugin and Rank Math. When WP Social Ninja is deactivated, the rest of your website continues functioning as normal.
Please check the WP Social Ninja plugin for settings that might conflict with Rank Math.
Hope that helps. Please let us know if you have questions.
Thank you. I reverted back to an older version (10/8) and updated the plugins one at a time, including today’s Elementor plugin update. This latest Elementor plugin update remedied the formatting issues and the live website looks as it should. However I am still unable to edit the pages unless a specific plugin is deactivated.
If I deactivate the following (one plugin at a time) the following happens:
– Elementor Pro deactivated and all other plugins active – I can open a page in edit mode, but cannot see all features, presumedly because they are features of the upgraded version eg the pro template form on the Contact page.
– Rankmath deactivated and all other plugins active – I can open the page in edit mode, but when I click on the pro contact form template the area on the left is grey and I cannot edit the template.
– WP Social Ninja deactivated and all other plugins active- I can open the page in edit mode and I can edit the pro contact form template as usual.
If I deactivate any other plugins I am unable to open a page in edit mode.
I have run a plugin compatibility checker and found the following are incompatible with WordPress:
– Elementor Pro
– Essential Add-Ons for Elementor Pro
– Rankmath
– see other unrelated plugins
WP Social Ninja is compatible. I hope this helps and someone is able to assist. I will provide this Information to Elemetor and WP Social Ninja. At this point WP Social Ninja has not been able to fins a solution and they do not think it is their issue.
Elementor have passed this issue to their Tier 2 technician. I will let you know what they find. Thanks for your understanding. Catherine
Hello,
Please keep us in the loop on how this goes. If there are further issues with our plugin, just let us know. We are here to help you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
