elementor not working properly with rank math

#434351
  • Resolved Maja
    Rank Math free

    Hello, all of a sudden rank math is enabling me to edit with elementor.

    I have deleted all the plugins and the only one causing the issue was rank math.

    The issue is: I cannot access elementor to edit pages, but can to edit categories. But when I disable rank math all my categories are forwarded to the homepage.

    So, for example. When the rank math is active I am unable to open elementor on

    https://twosolesabroad.com

    https://twosolesabroad.com/blog

    https://twosolesabroad.com/about

    but when I disable rank math, I can edit with elementor BUT when you click on the menu on “destinations”, “resources” or “travel shop” it directs to the homepage…

    Can you please fix this issue.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Maja
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We would like to further troubleshoot the issue.

    Can you please provide your FTP login in the sensitive data section as well?

    Looking forward to helping you on this one.

    Maja
    Rank Math free

    Hi, I have provided the login and password to my wordpress website in the sensitive data tab. Not sure what the other “sensitive data” and FTP login is. But I believe that admin login to my website provided should help (I have provided it yesterday).

    Thanks!

    Maja
    Rank Math free

    Can I please have someone help me with the issue. It has been few days already and it is really hard to work on my website when I constantly have to disable and enable the Rank Math plugin.

    Hello,

    After further troubleshooting, I noticed that your theme is causing the issue to both Elementor and Rank Math plugin, when switching to a default WordPress theme, the issue is resolved as you can see in my video screencast in the Sensitive Data section.

    Can you please check this one with your theme author as well? They may be able to help you with this issue.

    Looking forward to helping you on this one.

    Maja
    Rank Math free

    I will check with them and get you updated if that will help with the Rank Math. Thanks!

    Hello,

    Sure. We will keep this ticket open until your issue has been resolved. Let us know how this goes with your theme provider.

    In the meantime, please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Maja
    Rank Math free

    Hi, so I contacted the theme author and it is actually the new Elementor update causing the issue for many people no matter the theme and the plugins.

    Here is the link: https://github.com/elementor/elementor/issues/19390

    I have downgraded to Elementor Free 3.6.8 and now it is working properly. I can see people are having this issue over a week now and it still has not beed fixed.

    Sending it, so you know if someone messages with the same issue. Thanks for help, I appreciate it and the video was really helpful too.

    Hello,

    Thank you for sharing that information and we’re glad that you have already managed to resolve this issue.

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘elementor not working properly with rank math’ is closed to new replies.