Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We can check that your images are being converted to the WebP format. Facebook only supports jpeg, png, and gif format for the OpenGraph. If you are using an image optimization plugin, please disable the WebP conversion to fix the issue.
Hope this helps. Let us know if you need any other assistance.
Hello,
I can confirm that the image preview is displayed when sharing the post directly on Facebook.
For some reason, it isn’t working in the debugger and it seems like an issue on their end.
Can you please try clearing your website cache including any sever-related caching services and try checking again?
But since it is working fine on Facebook, there is nothing to be worried about.
Hope this helps. Let us know if you need any other assistance.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you, for your response. sorry is not displayed when sharing the post directly on Facebook.
I add the ‘Sensitive Data’ Temporary Logins link. Please check the ‘Sensitive Data’.
Thanks
Joy B
Hello,
I was able to check that Jetpack’s Site Accelerator was converting the images to WebP format and that was causing the issue with the image in the link preview. I disabled the feature, cleared the cache of your site and now that link preview is working fine:
Please check and let us know if you need any other assistance.
Thanks.
Hi
Many Many Thanks for your help. all site is ok.
thanks Joy B
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
We are super happy that this resolved your issue.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
