Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Hope this helps. Let us know if you need any other assistance.
Hi Jaideep,
Thanks for getting back to me so quickly. I did try this already, and it did not make a difference.
Hello,
You have purchased the credits using the account associated with the email address that I have shared in the sensitive data section.
Please make sure to connect that account with your site to use the credits. If you want us to merge the accounts, please share the preferred email address and we will do the needful.
Looking forward to helping you.
I don’t see a sensitive data section? I clicked purchase through my website and used paypal to pay, which then associated it with r************@g********
I thought maybe that was the problem and tried repurchasing it with my email p************@g******** which I thought was associated with my site. I know my username is rachelprovan but now I’m not sure what email is associated. Could you merge all of these under p************@g********?
Hello,
We have merged your purchase with the p************@g******** account as requested. Please follow the steps mentioned in the first reply to use the credits on your site.
Hope this helps. Let us know if you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
