Deactivated again

#434044
  • Resolved precious goldbullionforsale org

    3 years, 4 months ago

    Rank Math free

    I’ve been going through this issue over and over and over and over again. I’ve been paying someone to help me, but need a permanent solution. I can’t afford to keep repairing it.

    My paid subscription keeps disappearing, when this happens, it causes conflicts on my WP installation. I’ve had to clear my cache 2X because of this. Whatever problems are occurring fills up my hosting’s database. Then it distorts the pages on my site.

    Here is an example of the latest occurrence (FYI this was prepared so that my guy can fix it again)…
    https://screencast-o-matic.com/watch/c3jl32VZWJN

    Bottom line, I have spent more time on this issue than actually being able to learn how to use your product (much less use it), which I really, really want to use.

    As you can tell, I’m at a frustrated / throwing in the towel state of mind.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Nigel

    3 years, 4 months ago

    Rank Math business

    Hello,

    I am sorry for the inconvenience and frustration the Rank Math account disconnections and distortion of your website have caused you.

    Please reconnect Rank Math PRO to your website one more time. To do this from your WordPress dashboard, go to Rank Math > Dashboard > Help and click “Disconnect Account”:

    Once the page has refreshed, click the “Connect Now” button and go through the connection wizard to connect your account. You will need to be logged in to your Rank Math PRO account for this step.

    If you face any issues, Please open a new ticket with your Rank Math PRO account and link to this ticket in the new one so we can assist you further.

    Hope that helps. Please let us know if you have questions.

    Bonaventure Unlimited Llc

    3 years, 4 months ago

    Rank Math free

    Thanks for your input. My only question is, is this normal! Does everyone go through this consistent reactivating? Does it have a permanent fix? Every time it happens it causes other issues that then need cleaning or fixing.

    Jaideep Asrani

    3 years, 4 months ago

    Hello,

    Please follow this guide to fix the issue permanently: https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/#unable-to-encrypt

    Once done, please connect the account once again and it should stay connected.

    Let us know how that goes. Looking forward to helping you.

    precious goldbullionforsale org

    3 years, 4 months ago

    Rank Math free

    I’m back up right now. Thanks for the pointers. I also discovered that for some reason, my original FREE account, and now my PRO account are actually two different logins. That probably added to the issue.

    Reinelle

    3 years, 4 months ago

    Hello,

    We are glad that this issue is already resolved.

    In this case, we can merge both of your accounts and use your preferred email address to avoid this kind of issue. Please confirm the email address of your choice so we can process it for you.

    Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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