Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Could you confirm if you’re using any page builders? If yes, please let us know which one.
Also, please follow this troubleshooting guide to determine if there’s any plugin/theme conflicting and causing the issue: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to hearing back from you.
Thank you.
Hello, I am using Bluehost page builder. Does that help? I attempted the health check troubleshooting and when I disable all plugins but rank math and leave only the twenty twenty theme i keep having the issue.
Hello,
For these tests, Rank Math looks for the number and keyword in the SEO Title that is added in the Snippet editor.
Please ensure that the title is added correctly in the Snippet editor in the SEO Meta Box:
https://rankmath.com/kb/seo-meta-tags/#seo-title-gutenberg
If it is added correctly and the issue persists, we might need to take a closer look at the settings.
Please share the affected URL with us and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi, I am not sure how to share the URL and the rest of the information securely. Can you help me out? How do I give you secure access? It is not an issue with the snippet. I have a number and power word in my title but rank math does not recognize it.This is the major issue I am having.It also it seems to be intermittent. There are other issues that come and go. For example, on one of my posts rank math did not recognize that my title exactly matched the focus keyword but it does recognize it on other posts.
Thank you, please let me know
Hello,
You can make use of this plugin to create a temporary user for us as instructed by my colleague.
Then, copy the login URL in the Sensitive Data section. That section is secured and only you and us, the supports have access to it.
Looking forward to helping you.
I am sorry, where do I find the sensitive data section?
Hello,
Currently, you are using a different account, to access the full options of this ticket, you need to ensure that the user account “Eva G.” is logged in.
Then, you should be able to see the Sensitive Data section here.
Looking forward to helping you on this one.
I understand. I only log in through Bluehost and manage it through there and edit the blog again in Bluehost Builder – can I share the Bluehost login and password? Would that be sufficient?
Hello,
Sure, please add your web host logins in the sensitive data section instead.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login details you shared are not working:
Please share the correct logins and URLs of some of the affected posts so we can check this further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The tests are for the SEO title, not for your post title. I checked this post https://midassource.com/planning/are-entrepreneur-degrees-worth-it/ and it doesn’t have a number or a power word in the SEO title. Please add them to the SEO title in our meta box to pass the tests.
Hope this helps. Let us know if you need any other assistance.
Thanks.
Thank you for checking. Are you referring to the “edit snippet” section ?
Hello,
Yes, the test is for the title that you add in the Edit Snippet section.
Please don’t hesitate to get in touch in case you need our assistance with anything else.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
