Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected sitemap URL so we can check as well? You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Meanwhile, if you’re referring to the same issue from your other ticket, please confirm if you have already followed the last reply from my colleague for troubleshooting the issue.
Looking forward to helping you.
Thank you.
Hello,
It seems that your Nitropack plugin is causing the issue here.
Please follow this guide to exclude our sitemap URL from being cached by Nitropack: https://support.nitropack.io/hc/en-us/articles/1500002526722-Excluded-URLs#:~:text=Go%20to%20General%20Settings.,page%20you%20wish%20to%20exclude.
You can insert this URL in the exclusion list:
https://pure-medical.co.uk/sitemap_index.xml
Let us know how that goes. Looking forward to helping you.
It is already excluded from nitropack
Hello,
This is a known issue with the latest version of Nitropack and they are working on resolving this. Please roll back to version 1.5.12 of Nitropack to fix the issue.
Hope this helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
