I have a similar problem but it is confined to when I try to edit the snippet of an image
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have used the pluggin Health Check and all tests went ok. My WordPress, Pluggins, Theme everything is up-to-date.
Yesterday I have updated Rank Math from 1.0.41 to 1.0.42 no other update or changes made. With version 1.0.41 it was working fine.
Regards
Hi I went back to 1.0.41 as well and I can now enter data for my images. I did not have an issue with pages or posts. I just had an issue with entering data for images. I did not have time to go through switching off all the plugins, although I am working from home.
I’m having the same problem with images. Yesterday, rank math SEO was working fine for images. After I updated today, its not. Please look into this!
Thank you!
I went through the setup process again and there are two good videos
https://www.youtube.com/watch?v=8UEGcVAZ6ok&t=316s
https://www.youtube.com/watch?v=TzDxO9FCstY
Very happy to keep working on the plugin.
Hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey Piano Man 🙂
We have fixed the issue yesterday with 1.0.42.1
Looks like you already updated and the issue is fixed:
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
no, the problem is still exist!
I try to explain again,
If I type in field “Focus Keyword” typing of certain characters will open something in my editor e.g. “p” open window “Portability” of the Builder Layout, “o” open window “Page Settings”, “h” “Editing History”.
The behavior started after update to version 1.0.41. – no other changes was made.
Regards, Jörg
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have logged in your website and after updating the Rank Math plugin to the last version, I went to a demo post and tested the error you said. For me, everything is working fine as you can check in the attached screencast (in the Sensitive Data section).
Looking forward to helping you. Thank you.
I have the same problem and all of the following indicators do not work properly
Hello Hayam,
We might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
https://support.rankmath.com
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
