Hello,
Thank you for contacting the support and we regret the inconvenience caused.
I checked and it seems like the subscription was purchased using the “PRO account” email address in the sensitive data section of this ticket.
Could you confirm if that is also your email address? If yes, you can log in with that account and follow this guide to install and activate Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Looking forward to hearing back from you.
Thank you.
When I go to WordPress Dashboard > Rank Math > Dashboard > Help: I disconnected from FREE and pressed CONNECT NOW and only see the Rank Math Plan, not the PRO.
Hello,
Could you confirm if you’ve installed the Rank Math PRO plugin following the guide I shared previously?
In order to connect the website to the Rank Math PRO account, the latest version of Rank Math and Rank Math PRO plugins should be installed.
Also, if you would like to get both your accounts merged, please send us an email with PRO account email address at s******@r*********** and we will do the needful.
Looking forward to helping you.
Thank you.
It seems that it’s working, but I would like the accounts merged please.
Hello,
Sure, as requested in my previous reply, please send us an email with PRO account email address at s******@r*********** and we will do the needful.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
