Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share with us what page builder you’re using (if any) so we can assist further?
Looking forward to helping you.
Hello
I am using WPBakery Page Builder page builder
please support me
Hello,
Can you please try typing in the keyword instead of copying and pasting it?
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I followed your instructions but it still doesn’t work.
Hello,
I can’t check the content AI as your Rank Math account is currently not connected. Please navigate to WP Dashboard > Rank Math > Dashboard > Help and disconnect & reconnect your Rank Math account. Once done, let us know so we can check this further.
Also, I can check that you have the PRO plugin installed on your site but you have created this ticket using a Free account. Can you please share the email address that you used to purchase the PRO version in the sensitive data section?
Looking forward to helping you.
My Rankmath Seo Pro is activated by a website design partner. Therefore I do not own this email.
I paid to use AI content. Please help me.
Hello,
We were able to replicate the issue on our end. We have identified this as a bug and will soon release a fix for this. You can keep an eye on our changelog to get notified when we release the update with a fix: https://rankmath.com/changelog/
We really appreciate your patience in the meantime.
Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Hello,
We are glad that we could address your issue.
If you have further issues with our plugin, don’t hesitate to let us know. We are here to help.
Thank you.
Hello,
We just wanted to let you know that the latest update of our plugin fixes this issue with the Content AI module.
Don’t hesitate to get in touch if you have any other questions.
Hello
Have a good day. Has your side solved my problem yet?
Hello,
Yes, the issue of content AI not detecting keywords in content has been fixed in the latest Rank Math Update. Please update Rank Math and Rank Math PRO and check if the issue is fixed on your website.
Hope that answers you. If you have questions, do not hesitate to ask.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
