Conflict with Oxygen

#425234
  • Resolved Tom Desantis

    3 years, 4 months ago

    Rank Math free

    Hi, I am using Oxygen Builder 4.0 on my site.

    I have gone through troubleshooting, and have figured out that it seems to be Oxygen that makes rankmath disappear from the WP post/page backend screen.

    I see everything else normally, but the rankmath tab in the upper right goes away when oxygen is activated.

    Is this a known issue? Any idea on how i can fix this?

    My site is tomdestudio.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Tom Desantis

    3 years, 4 months ago

    Rank Math free

    Hi i would like to also add that i see everything fine when editing a post. It is just WP Pages specifically that seem to have an issue.

    Tom Desantis

    3 years, 4 months ago

    Rank Math free

    Hi, one more note.

    When i go to create a brand new page, everything seems to work fine.

    It is just my existing pages where the rankmath button on the backend editor seems to not exist.

    Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tom Desantis

    3 years, 4 months ago

    Rank Math free

    Hi, going to update that now in the sensitive area of my first comment.

    Jeremy

    3 years, 4 months ago

    Hello,

    We can’t seem to find any information in the Sensitive Data section.

    Kindly enter the login details in the Sensitive Data section as instructed by my colleague so we can further help you troubleshoot the issue.

    Looking forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Conflict with Oxygen’ is closed to new replies.