WordPress critical error – site disappeared

#424452
  • Resolved Kevin

    3 years, 4 months ago

    Rank Math free

    I tried to install the free Rankmath plugin to my WordPress site, which now seems inoperable. My site was formerly located at https://zerovu.wordpress.com/ however upon installing the plugin I was advised it would change to https://zerovu.wpcomstaging.com/. Fine.

    Upon logging in to WordPress I am now presented a blank dashboard, my old URL does not forward and I cannot post. When I navigate to plugins to try and uninstall Rankmath, WordPress offers a list of free and paid plugins. Rankmath is displayed as though it is not installed. There is no option to uninstall. When I click on to (re)-install Rankmath, I get the message, “An error occurred while installing the plugin.”

    This may seem elementary but I do not know how to back out of the Rankmath plugin or retrieve my site. Please help!

Viewing 1 replies (of 1 total)
  • Miguel

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    To get rid of the error you would need access to the filesystem and remove the folder from our plugin which should be located here: wp-content/plugins/seo-by-rank-math

    ​​​​​​​After that, you should be able to access the website again without any issues.

    Regarding the changing of URL, installing our plugin won’t automatically change the URL of the website so something else is causing this change.

    Also, since your website seems to be hosted on WordPress you can get in touch with their support and ask them to manually remove the plugin from the website.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘WordPress critical error – site disappeared’ is closed to new replies.