renew license Confusing in my account

#423627
  • Resolved Derek

    3 years, 7 months ago

    Rank Math business

    I’m confused by your account management dashboard. I subscribed, I think in May 2021, but when I go to the dashboard I can’t figure out if I renewed and if I didn’t how to renew? It’s very confusing dashboard. It shows one of our sites Pivotal Solutions on Business and the other one Buddha Weekly is not (probably because I re-installed due to speed issue on the site). Can you clarify for me. It seems I need to renew, but I dont’ see a clear path to do so? Or do I?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Derek

    3 years, 7 months ago

    Rank Math business

    Also, I seem to have this account on an email that no longer exists (p*@p************) I need it changed to my email of d*************@m***** but it won’t let me because apparently I have that registered already. is it easier to take out a license in the account I prefer derekarmstrong.com or to renew here in the [email protected] account and ask you to change it to d*************@m*****.

    Jaideep Asrani

    3 years, 7 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    The renewal is an automatic process and there is no way to do it manually. If for some reason renewal doesn’t happen, you can purchase a new subscription to keep the premium features active. However, I can check that your old subscription expired on the 6th of June and that you have recently purchased a new subscription.

    For the account, we can merge your accounts and move the subscription to your preferred email address. Please confirm and we will do the needful.

    Looking forward to helping you.

    RankBot

    3 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘renew license Confusing in my account’ is closed to new replies.