Hello,
Thank you for contacting the support and we regret the inconvenience caused.
I checked the source of your homepage and one of the recently published posts /mandodari-talab-meerut/ and the social images that you’ve set have dimensions of 1920px X 1080px. You can have a look at the screencast in the sensitive data section of this ticket.
The recommended dimensions for social images are 1200px X 630px. You can have a look at this guide for a quick reference: https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format
Please update the image accordingly and after clearing your website and browser’s cache, test the URL again and see if the issue gets fixed.
Let us know how that goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Not resolved i resized all the images using smush plugin
Hello,
I can check that the OG image of the post is being converted to the WebP format. The Open Graph only supports image/jpeg, image/gif, or image/png.
You can also check this link for the standard image file extensions supported by Open Graph:
https://developers.facebook.com/docs/sharing/webmasters/#images
Also, the size of the image is 1.5 MB while WhatsApp only supports images up to 300 KB. Please use the supported format and size to fix the issue.
Hope this helps. Let us know if you need any other assistance.
How can i fix the og format
can anyone please give me the screenshot of actual problem with my website hindimeinjaankari.com
Hello,
If you check the source code of the page and download the image that is mentioned in the og:image tag you will see it is a WebP image.
That format is not supported by the OpenGraph protocol so you should use one of the formats we mentioned before.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
