Google Analytics Connection – not working

#422461
  • Resolved Graham Mackim
    Rank Math pro

    Hi Folks

    I have a few of questions regarding the setup of the Google Analytics (GA) setup

    1. Should the dashboard display the historic data collected in GA or will only display new data collected?

    2. We have the GA code applied inside our theme. Should we remove this and use the ‘Install Analytics code’ inside the plugin – would this be more compatible with the plugin?

    3. I received an email from the system saying that no data had been received and I should reconnect the analytics account. I have done this, but there havent been any real adjustments made – I have supplied a short Loom video showing my process – can you confirm if this is correct

    Thanks
    Tom

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support.

    1. If you have historic data in your Google Search Console account, it should be fetched for 90 days.

    2. As long as the analytics code is present on the website, Google would be able to track the website and we’ll not have any issues.

    3. Please check if cron jobs are working on your website or not, you can follow this guide to check that: https://rankmath.com/kb/analytics-issues/#num-2-check-the-cron-job

    In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.

    If the cron jobs are working, please head over to your WordPress dashboard > Tools > Scheduled Actions > Pending, and check if there is a pending Scheduled Action:
    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    If yes, run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.
    scheduled

    You can check the progress at Rank Math > Analytics.

    Let us know if the issue persists.

    We are here to help you.

    Thanks Prabhat

    That is all coming through now. Something I noticed, rank_math/analytics/data_fetch is set to run once a week

    Can this be modified within RankMath or should I contact my server team

    Thanks again

    Anas
    Rank Math business

    Hello,

    This Scheduled Action cannot be modified because in the Free plugin, the data is updated every 7 days.

    Hope this helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Google Analytics Connection – not working’ is closed to new replies.