Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Can you please share the email you used to purchase the PRO subscription?
You can add the email in the sensitive data section of this ticket.
Looking forward to helping you.
j****************@g********
I have a pro account but it’s not showing under my subscriptions and can’t update my pro plugin.
Hello,
Please login to your Rank Math PRO account. Once done, please navigate to WP Dashboard > Rank Math > Dashboard > Help and Disconnect & Reconnect your Rank Math account to fix the issue.
Hope this helps. Let us know if you need any other assistance.
Thanks.
This did not work. I still get no update. On my rankmath account it is not showing my pro account.
Hello? Anybody there. I still can’t update. My pro account still not showing up under my account even though it installed on my site.
Hello,
Please reconnect using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Also, Can you please confirm if you want us to merge your Free & PRO account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
