Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
The invalid review items don’t come from our plugin. Can you please confirm if you have other review plugins that might be adding those extra review items other than your Woo product reviews?
We are looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I know that isn’t a Rank Math issue. Reviews are added automatically by a plugin. Also in the link (included in sensitive data), I added a manual review but it returned the same issue. Do I have to create a ticket to the plugin’s support to report the incompatibility issue?
I added the plugin’s name and link in the sensitive area.
Regards,
Stathis
I also added the theme’s demo woo product reviews to check if there is a theme’s issue.
Hello,
To determine which plugin/theme generates the faulty reviews, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
You can then test the source code or generated schema upon disabling plugins/themes during troubleshooting mode using Google’s Rich Results test.
Once you have found it, you can then get in touch with their development team to disable those on your site.
I hope that helps.
Thank you.
Hi,
Following your guide, i didn’t find any conflict that generates faulty reviews.
The theme has the product title and author in review form.
But those fields are outside of the rich snippets of Schema Type.
<div role="tabpanel" class="tab-pane tab-reviews " id="tab-reviews">
<div id="reviews" class="product-comments-section">
<div class="row">
<div id="comments" class="comments col-md-6">
<h2 class="comments-section-title woocommerce-Reviews-title">
5 reviews for <span>G-Star RAW Lynn Mid Super Skinny Jeans</span>
</h2>
<ol class="commentlist media-list">
<li itemprop="review" itemscope itemtype="http://schema.org/Review" class="review even thread-even depth-1 media" id="li-comment-189">
<div id="comment-189" class="comment_container comment">
<div class="media-left"></div>
<div class="comment-text media-body">
<div class="media-body-wrapper">
<div class="star-rating" role="img" aria-label="Rated 5 out of 5"><span style="width:100%">Rated <strong class="rating">5</strong> out of 5</span></div><div class="description"><p>Fitted lovely good quality for the price. Fitted really nicely</p>
</div><div class="comment-date">
<p class="meta">
<strong class="woocommerce-review__author">Marie </strong>
<em class="woocommerce-review__verified verified">(verified owner)</em> <span class="woocommerce-review__dash">–</span> <time class="woocommerce-review__published-date" datetime="2022-07-16T23:15:14+00:00">July 16, 2022</time>
</p>
</div>
</div>
</div>
</div>
</li>
I would appreciate any solution.
Regards,
Stathis
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
If you check the Schema code of our plugin, the Schema and reviews are validating fine. Please get in touch with the support of the review plugin and inform them about the issue as they will be able to assist you further with this.
Let us know how that goes. Looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
