Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
The screenshot URL you shared is not accessible at the moment as it is currently restricted for access.
Rank Math uses an external script for that snapshot and they usually update screenshots after a couple of weeks thus, it could be that the snapshot is still being cached. Please give it some time after you cleared your website cache then test again.
We are looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I already update the image with new link in the sensitive data. Please check. Actually, it has about 2-3 weeks like this. I don’t think it was caused by cache but others. Kindly login the WP-LOGIN to check also. Thanks!
Hello,
The mobile snapshot in the SEO Analysis is cached from the service that we use to show those images, so there’s nothing we can do from our side. That screenshot is only updated when the cache on the service runs out, and it usually happens after a week or so.
However, please note that this will not affect your actual live site’s mobile screenshot as search engines test your current site’s state.
Alternatively, you can use a different tool like the Mobile-Friendly Test from Google to see your website’s mobile snapshot.
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
