Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Thanks a lot mam, let me try this and then I`ll head back, I hope it will work and it seems it is working 🙂
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Hi,
Still I can`t see my ranking keywords, even I have tried your solution. Please, check what is the issue, it may derank my website :/
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have submitted all info and made backup of my website
Hello,
I logged into your website’s admin area and found that you also have the Rank Math PRO plugin installed. Could you please share the email address using which you purchased the subscription so that we can update the records?
Also, please reconnect your Google account from your WordPress Dashboard > Rank Math > General Settings > Analytics, and configure the Search Console and Analytics settings:
Once you’ll reconnect and configure the Analytics settings, the data fetch should start automatically.
Please let us know how that goes.
Thank you.
Well, I think Rank Math is free :/ because I asked someone to make website for me and he put those plugins there, I think I should remove the Pro version in order to make things working right.
The email is j******@g********
Hello,
I checked that email address but was unable to find a PRO subscription. If you do not have a subscription, we do not suggest using the PRO version of the plugin as it will force you to use an older version of the Free plugin as well, which is not recommended.
You can either purchase a PRO subscription or remove the PRO version as it could result in similar issues if you do not have an active subscription.
Once done, please reconnect your Google account as suggested in my previous reply and let us know so that we can investigate further.
Looking forward to helping you.
Thank you.
I have installed Rank Math again without that Pro stuff, now i`ll update you very soon
Hello,
Sure, and in the meantime, if there’s anything else that we can assist you with, please let us know.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
