Hello,
Thank you for contacting Rank Math today.
Our company is not based in the US so the W9 form is not applicable in this case. Besides that, we don’t sell the software directly but rather through our payment provider, FastSpring, which takes care of all the tax needs for every country.
If you need some forms or permissions to purchase a subscription you can get in touch with FastSpring and request any necessary information.
Don’t hesitate to get in touch if you have any other questions.
Hello,
In that case, we need the W-8 BEN for RankMath to proceed.
Please provide me with this document and we will be able to proceed, thanks!
Hello,
As we mentioned in the previous message, we don’t act as a seller for our products but we use a payment provider, FastSpring, that does that for us and collects all the necessary taxes in all the countries we sell to.
If you need any documents for this you can get in touch with them and request the necessary paperwork.
Don’t hesitate to get in touch if you have any other questions.
Are the products owned and licensed by RankMath?
If so, I simply need the W-8BEN for RankMath in order to set up a vendor in our procurement system before we can proceed.
Are you unable to provide me with this document?
Hello,
We don’t handle anything related to sales from our end as we mentioned before.
All that is handled by FastSpring and any documents you need to comply with the rules of your company regarding the purchase of the plugin need to be obtained from them.
Don’t hesitate to get in touch if you have any other questions.
Miguel,
I understand that the payment processor is FastSpring and provides the mechanism for collecting payments and taxes.
Regardless, the product/service is provided by RankMath. For this reason, our process for procurement requires the W-9 or W-8BEN of the company providing the product or service.
Can you please give me the address of the billing or sales department?
I’m afraid we will not be able to purchase a subscription, otherwise.
Hello,
The address that you are asking for is actually FastSpring, that’s what we have been trying to say since the beginning.
We are simply the creators of the plugin, for everything else related to sales, FastSpring acts as our merchant and holds all that information.
The bottom line is that we are not able to provide the forms you mentioned.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
