Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please check your browser console for script errors when you save your posts.
If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how that goes. Looking forward to helping you.
I was not able to find any errors but I did complete the wordfence suggestions… not sure why the SEO score is not showing for this post. Focus keyword set but no score shows on Posts/Admin Page, it just says N/A. What should I do now?
Hello,
Can you please try saving the post/page again without changing anything?
Also, could you please confirm if you have imported the SEO data before, or did you migrate it from another old website?
We asked this because, if you import the SEO meta data, we can’t run the SEO scoring so you need to open the post and save it and it should reflect on the post list page in your admin dashboard.
Looking forward to helping you on this one.
Hi Jeremy, I’ve tried that multiple times. For the time being I’m just gonna use the previous SEO plug-in I was using
Would you be able to assist me with canceling my account?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thanks Jeremy, I’ve decided for the time being I’m just going to use an older SEO plug-in I’ve been using. I’ll keep rank math in mind for the future but for right now I’m just gonna go back to the other plug-in. Would you be able to assist me in refunding/canceling my account and subscription for the time being?
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
