Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I cannot seem to replicate this problem on my end. There seems to be a conflict with your WP that is affecting the block types on the page.
We are investigating this further and we will be in touch in a short while.
Looking forward to helping you. Thank you.
Just following up on this. It is still broken…
Hello,
Thank you for contacting Rank Math today and sorry for the delay.
I have been able to replicate the issue on your site but I cannot reproduce it on my local test site. Would you mind sharing some FTP access as well so that we can investigate this further?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have passed this on to our dev team for closer investigation and you can expect a response in a short while.
Looking forward to helping you. Thank you.
Hi Florian,
I am so sorry but we cannot replicate this on our end. Then, the troubleshooting mode is also not working on your website.
I also noticed you are not using the latest version of WP.
Is it okay if we update WP to the latest version?
Hello,
Thank you for contacting Rank Math today.
Please allow us sometime as we look into the issue and get back to you.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
