Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
This might be related to caching on your end. Could you please purge your site cache and let us know if this fixes the issue?
Looking forward to helping you. Thank you.
I cleared my cache and still a problem
I looked at my posts in March and they are fine… its only doing it for April posts
Hello,
Thanks for the reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have noted the analysis issue. Please note that the Rank Math recommendations are basically guidelines and should not be followed religiously. We will be looking into it and will get back to you soon.
Looking forward to helping you. Thank you.
Thank you Michael – I know they are guidelines just wanted to point it out.
Hi Adrian,
You are very welcome.
If you need help with anything else, please open a new support ticket here so we can help.
We are always here for assistance.
