Changes are not saved

#41471
Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 7 months ago

    Rank Math free

    Hi Michael,

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Michael Hensel

    4 years, 7 months ago

    Rank Math free

    Hi Todd,
    as I mentioned before I have a site that has over 20 plugins and RankMath has no issues

    on my site http://www.indooraquaponicsgarden.com I am NOT using any plugin that is not also used on the site with 20 plugins

    Plugins are ALL Updates

    Analytify
    Astra Pro theme
    Elementor Pro
    Rank Math
    Ultimate Add-on for Elementor

    THATS ALL I HAVE INSTALLED

    I am extremely computer literate and would appreciate expert help here.

    Thank you so mcuh

    Michael
    PS I did temporarily installed Health Check
    Not issues for my 5 plugins

    Todd

    4 years, 7 months ago

    Rank Math free

    Hi Michael,

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Changes are not saved’ is closed to new replies.