Hi Julia,
Thanks for getting in touch with us.
1. The login link you shared is not working.
2. Please make sure that the URLs are correct at WordPress Dashboard > Settings > General.
If they do not match your actual website URL, please make changes then re-attempt the activation.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
HI
I checked the URLs and they are okay. I updated the login data. Kindly check it know.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I am afraid that the new login token does not work as well. Could you please create a new temporary username and password and share that instead?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
We are checking this further and then we will get back to you in a short while.
Looking forward to helping you. Thank you.
Hello,
It looks like the base64_decode() function is not working on your site, it simply fails silently, which is causing an issue in the registration process. Please get in touch with your hosting provider and ask them to enable it for your site. Having it disabled may cause issues not only in Rank Math but other products as well because this is a widely-used function.
I hope that helps.
Thanks for the awesome support. Plugin finally activated.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
