A bug while updating post

#411066
Viewing 14 replies - 1 through 14 (of 14 total)
  • Asjad

    2 years, 5 months ago

    Rank Math free

    Is anybody here? When I am supposed to get a reply? Highly disappointed

    Jeremy

    2 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

    I tried replicating the issue from my end but it seems to be working just fine.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Asjad

    2 years, 5 months ago

    Rank Math free

    Hi it started showing when I installed this plugin

    https://wordpress.org/plugins/show-modified-date-in-admin-lists/

    Before installing this it was not happening. I verified this on my second site as well. There was no rankmath issue on my second site but when I installed that plugin the issue replicated. But I have uninstalled this plugin now. It is still causing issue.

    Jaideep Asrani

    2 years, 5 months ago

    Hello,

    It isn’t happening due to the plugin you have mentioned. I was able to replicate the issue on my end and seems like a bug in our plugin. I have forwarded this to the devs and will get back to you soon with an update.

    We really appreciate your patience in the meantime.

    Thanks.

    Asjad

    2 years, 5 months ago

    Rank Math free

    Thanks I am waiting. Does that bug deindex pages after updating?

    Asjad

    2 years, 5 months ago

    Rank Math free

    Is there a serious issue with Rankmath bug?

    Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    No, the page does not get noindexed, it is only shown that way until the page in the backend is refreshed. This might be some sort of caching issue, but our developers are looking into it and will be back with a solution.

    Hope that helps.

    Thank you.

    Asjad

    2 years, 5 months ago

    Rank Math free

    Are you confirm it doesnt deindex?

    Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    Yes, I can confirm that. Please have a look at this screencast from my end: https://i.rankmath.com/432mxw

    The no index is only shown in the backend as a text and in the frontend, it does not have any effect.

    Hope that helps.

    Thank you.

    Asjad

    2 years, 5 months ago

    Rank Math free

    Please resolve this bug. It is irritating

    Jeremy

    2 years, 5 months ago

    Hello,

    We apologize for the issue you are experiencing. You may keep an eye on our changelog page once we release an update with this fix.

    If you have further issues with our plugin, just know that we are always here to assist you.

    Thank you.

    Asjad

    2 years, 5 months ago

    Rank Math free

    Can you please tell has this issue forwarded to the team?

    Jaideep Asrani

    2 years, 5 months ago

    Hello,

    Yes, we have forwarded this to the development team and will soon release a fix for this. We will inform you once we release the fix.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    Miguel

    2 years, 4 months ago

    Hello,

    We just wanted to let you know that this issue has been fixed in the latest update of the plugin and we encourage you to update to the latest version.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘A bug while updating post’ is closed to new replies.