Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account to fix the issue.
Hope this helps. Let us know if you need any further assistance.
Hi,
I have done this a million times. It firstly says conencted, and after some refreshes it again says connect know.
Hello,
Please follow this guide to define the encryption key and salt for Rank Math: https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/#unable-to-encrypt
Once done, please reconnect your Rank Math PRO account one more time and see if that fixes the issue: https://rankmath.com/kb/website-not-shown-in-account/#how-to-disconnect-your-rank-math-account
Let us know how that goes.
Thank you.
I have done what the doc page says. This issue still persists.
What else is left to try?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.