Can’t save Product Keyword

#407827
  • Resolved –

    3 years, 5 months ago

    Rank Math free

    Hello dear team of RankMath! Unfortunately for some time now the Product-Keywords and the snippet can no longer be changed. After I saved, the previous keyword or snippet is displayed.

    So for posts and for pages everything works. It’s only with the products. Even if I create a new product, it does not work.

    I am not working with any cache plugin on the site. How do I proceed now?

    The HealthCheck don’t show any problems

    Thank you!!! 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
  • Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you confirm if you’re using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta

    If the issue persists, please follow this guide and see if that helps:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how that goes.

    Thank you.

    –

    3 years, 5 months ago

    Rank Math free

    I had already found the link. Unfortunately, that does not help either. I also do not use a firewall.

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    –

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    –

    3 years, 5 months ago

    Rank Math free

    I updated the data now 🙂

    Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    I tried to log in to your website but the login credentials are incorrect.

    Please check and provide the correct login details so we can check further.

    Looking forward to helping you.

    –

    3 years, 5 months ago

    Rank Math free

    Please try again now 🙂

    Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for providing the login details.

    I discovered that the plugin “WooCommerce Product Attachment” is causing the issue here as you can see in my video screenshot in the Sensitive Data section.

    Kindly contact the support folks from “WooCommerce Product Attachment” and ask if they already have a solution for this. See if they are able to determine what’s causing the issue.

    Looking forward to hearing an update from you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Can’t save Product Keyword’ is closed to new replies.