icons in snippets disappear

#407315
  • Resolved Silke
    Rank Math free

    Hi,

    on my website in development, I see that rankmath transforms icons/emojis in snippets (title and description) into question marks.
    This is terrible and I want to stop it asap.
    How can I achieve this?

    Regards,
    Silke

Viewing 1 replies (of 1 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    It seems to be working fine on our end:
    https://i.rankmath.com/AuJsH7

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘icons in snippets disappear’ is closed to new replies.